Client Snapshot
Diabetes Express was created in 2005 to meet the needs of the ever-growing market for diabetic supplies and services. As a market leader in the diabetes field, Diabetes Express has become a trusted supplier to many thousands of their Canadian customers.
The Challenges
- Finding solution that would allow the company to order from suppliers around the world and enable them to ship to customers, in one place
- Looking for a company to provide them with competitive rates on low-volume shipments
- Looking for a solution that would enable them to easily deliver larger shipments by skid to their head office
The Solution
eShipper’s platform allowed the company to produce reverse shipments from any location in the world and have those shipments picked up and delivered back to Diabetes Express. eShipper’s ability to offer over 100 LTL carriers through its online portal allowed Diabetes Express to facilitate larger skid shipments right from their computer desktop from any location in Canada and the U.S, at highly negotiated rates.
The Results
Having the capability to do all their inbound and outbound shipping (courier and trucking) in one place has saved Diabetes Express valuable time from having to deal with several different agents. The company has noticed an increase in customer satisfaction, as Diabetes Express has been able to offer lower shipping costs to their own customers due to the new rates they receive from eShipper.
