Every online eCommerce business has customers who return most of the items that they buy. “The size wasn’t right!” “I don’t like the color.” “The product description was wrong.” “My item was damaged on delivery.” Whatever their reason for returning […]
Returns are one of the unfortunate realities of running a web store or an eCommerce business. Customers don’t always get exactly what they want, or they might accidentally order or receive the wrong item. So what should you do? Use […]
Online conversions should be so simple: Customer arrives on your website. A customer browses your products. Customer adds a product to their cart. The customer checks out. Customer pays. Done. But then these three pesky factors throw a wrench into […]
For an eCommerce company to thrive, it needs to be a well-oiled machine all the way through, from how customers order to how those orders are processed to how they’re shipped out. Unfortunately, for many in eCommerce, shipping is a […]
So you’re ready to start shipping internationally? Good timing. The holiday season’s the best time to take your business global. November and December drive 30% more e-Commerce revenue than non-holiday months.. And with more people around the world comfortable buying […]
In eCommerce, customer service is everything because it’s so easy for people to spread the word if you under-deliver. And according to a survey by BrightLocal, 88 percent of consumers trust online reviews as much as a personal recommendation. The […]
The EU is the world’s largest importer, accounting for approximately 16% of total world trade (source). When the Canada-European Union Comprehensive Economic and Trade Agreement (CETA) was put into practice on September 21st, it gave Canadian companies tariff-free access to […]
Is your eCommerce business keeping up with your competitors? You might be surprised to find out that you’re not taking the right steps to stay competitive. Discover how you can offer Amazon’s shipping rates to your customers, reduce the number […]
Black Friday 2017 is November 24th. If it’s not marked on your calendar, it should be. And you should be planning something special for visitors because you’re gonna get ’em. Online traffic last year was up 220% compared to normal […]