As the end of 2024 draws near, the holiday season promises a high-stakes, fast-paced shopping period. This year, however, businesses are
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To be truly great at what you do you have to be true to yourself. If you are a writer, and you slide your laptop onto a table in a café and start to type, mimicking the voice of that […]
Can you remember the last time you were thrilled with customer service? How about the last time you were deeply disappointed by a brand? If you are like most people, you linger longer over bad customer service experiences, and share […]
With the market’s expanding need for personalization and convenience, subscription boxes are becoming increasingly popular; there are hundreds of boxes listed at CrateJoy, from Say It with a Sock, which contains awesome socks for young children, to Enjoy Leggings for […]
Client Snapshot Established in 1971 as Hose Headquarters Limited, TriHQ has evolved into a total solution for motion and control technology products. TriHQ delivers in three core areas of business: Fluid Power Services, Hose Headquarters and Parker Store. They achieved […]
Client Snapshot: Carbo Medical Supplies is the importer and distributor for Carbo Deluxe disposable acupuncture needles in Canada since 1992. Their product line includes an array of clinical supplies including acupuncture needles, books, and herbal medicine. The Challenge: Negotiating rates was […]
You probably pretended to be a spy as a child, sneaking around your house, trying not to be seen, while taking notes on the activities of a suspicious sibling or parent. Maybe you learned that your sister the vegetarian ate […]
You may have heard about buyer personas, perhaps in reading about how to help your customer service team meet their goals. But have you had trouble developing buyer personas and presening them to your customer service team? If you haven’t […]
A great customer service experience is, by far, the most important aspect to building a profitable company. The clientele have the to power to choose between any competitors that offer varying levels of service. A White House Office of Consumer […]
Customer service has always been difficult to measure. First, you must rely on the customer’s honesty and hope that they are not too harsh nor too generous in their feedback, if they should give any at all. Often, if a […]
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