U.S. tariff changes are impacting global sellers. Learn the latest updates and how to adapt with fulfillment strategies and support from
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Client Snapshot: Carbo Medical Supplies is the importer and distributor for Carbo Deluxe disposable acupuncture needles in Canada since 1992. Their product line includes an array of clinical supplies including acupuncture needles, books, and herbal medicine. The Challenge: Negotiating rates was […]
You probably pretended to be a spy as a child, sneaking around your house, trying not to be seen, while taking notes on the activities of a suspicious sibling or parent. Maybe you learned that your sister the vegetarian ate […]
You may have heard about buyer personas, perhaps in reading about how to help your customer service team meet their goals. But have you had trouble developing buyer personas and presening them to your customer service team? If you haven’t […]
A great customer service experience is, by far, the most important aspect to building a profitable company. The clientele have the to power to choose between any competitors that offer varying levels of service. A White House Office of Consumer […]
Customer service has always been difficult to measure. First, you must rely on the customer’s honesty and hope that they are not too harsh nor too generous in their feedback, if they should give any at all. Often, if a […]
If you haven’t heard of this term, don’t feel alone. End-to-end customer service is a way to evaluate your business practices for your eCommerce company. Every business should look for ways to improve, and end-to-end customer service is proving to […]
Client Snapshot Globeflight is a European International Courier Company providing the business community with a full spectrum of transport and logistics services. Globeflight was founded in 1998 and has since expanded to 32 branches across Europe, South Africa and Asia. […]
When you look at your company’s shipping process, do you ever wish it could be just a little more automatic? If so, there’s probably some things you’re overlooking which could do just that! You might be thinking, “Why should I […]
So, you’ve set up your eCommerce business and you’ve got your product ready to go. Great! But which courier service are you going to use? There are so many out there that it’s easy to feel overwhelmed and uncertain. Luckily, […]
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