Have you ever placed a customer service call only to be put on hold for an eternity or transferred to an endless string of unhelpful representatives?
We feel your frustration. If the call in question is about a package that you want to send or track, don’t waste any more time on the phone and start looking for a shipper who truly values your business. Whoever is in charge of shipping your products should always put you first.
In summary, you need a shipper who pays undivided attention to customer service.
Here’s why:
- It makes you look good. When you entrust your products to someone else whether it’d be a single carrier or a web-based multi-carrier solution, you’re essentially putting your own reputation on the line. If the product is delivered late, the packaging is ripped, or the carrier has an unpleasant exchange with your customers, they will blame you. If, on the other hand, the transaction is stellar and leaves nothing else to be desired, your customers will give you credit for picking such an outstanding shipping solution. Happy customers are likely to turn into loyal customers, who ― and here’s an interesting fact ― are worth up to 10 times as much as their first purchase, according to the White House Office of Consumer Affairs.
- It gives you peace of mind: Unlike someone who has to deal with a shipper who lets e-mails go unanswered and has made a habit of putting callers on hold, you know you can trust your provider to answer questions 24/7. With a knowledgeable customer service representative at the other end of the line or a simple mouse click away, you can rest assured that your products are in good hands. Your provider of choice also makes tracking your package so easy that you rarely have to pick up the phone at all.
- It makes you better: The right shipping provider doesn’t simply answer questions, but stays on top of industry trends, studies the latest innovations, and develops technology to meet market demands. The best part? You’re on the receiving end of the provider’s expertise. A tailor-made shipping solution created by your provider’s team of experts will help you excel.
If the above bullet points resonate with you, then you should consider eShipper for your next shipment. Our web-based platform is your ticket to the best carriers and most competitive rates.
eShipper has a 24/7 operations team who are available to help you every step of the way. Track your package and get notifications through our platform and mobile app, and count on us to resolve any claims.
This is how one of our happy customers put it:
“We started using eShipper 4 years ago which was recommended to us by an existing customer for its ease of use and integration with web sites. We have been extremely happy with eShippers rates and service, they take care of all communication with the courier companies and are always available by phone or email. We use eShipper for all of our Canadian and US courier shipping as well as LTL and container requirements.”
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