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To ensure that your claims experience is smooth, please follow the below guidelines:
Sales
Invoice
Cost/Purchase
Invoice
Photos of the
Damaged Product
Photos of the
Damaged Box
Photos of How the Shipment is Packaged
*Please allow eShipper 30-60 days to process your claim
Keep these instructions in mind when making your claim.
Package shipments properly using as much material (at least 2” of bubble wrap, use styrofoam to cover entire product, etc.) to protect the product.
Advise consignee to hold damaged shipment in its original packaging once a claim is submitted.
When purchasing eShipper Insurance: declared value MUST be the selling Price (Sales Invoice) of the product (s).
Do not use old/reused boxes to ship out products (carriers will deny claim as this is considered “improper packaging”).
Do not move shipment (shipment needs to stay at the location until carrier completes damage inspection).
Do not throw away damaged product and/or packaging.
Do not over Insure or under insure the declared value of the product(s).
Most common reasons why claims get denied:
Insurer will not cover shipments/products containing the following: bills, currency, cellphones/cellular devices, deeds, evidence of debt, furs, original/fine art, money, notes, securities, perishable cargo (food, live plants – coral reefs, etc., live animals – fish, reptiles, etc.), unless endorsed in writing. For a full list of items click here for our Terms & Conditions.
Insurance- Terms & Conditions
UPS- Terms & Conditions
FedEx- Terms & Conditions
Purolator- Terms & Conditions
Canpar- Terms & Conditions
DHL Express- Terms & Conditions
Aramex- Terms & Conditions
Canada Post- Terms & Conditions
For visible damages on pallet(s) – “Damage” MUST be noted/checked off on the POD (Proof of Delivery) on day of delivery. If it is not noted on the POD the carrier will not approve claim.
For concealed damages (no noticeable damages on outer packaging) – It MUST be reported to us ASAP as the carrier must be notified within 24 HOURS from delivery date.
You can contact our claims manager at vanessa@eShipper.com or give her a call at 1-877-373-9222 EXT 115
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