Customer Service Representative

About Our Company

eShipper Sales & Marketing Executives are driven to work smarter, not harder. We will train you to learn how supply chain and eCommerce marketing affects small businesses and how eShipper is able to help businesses win more orders and grow exponentially. eShipper will provide you with the training and resources needed to consistently win new business through traditional and social selling. As a sales and marketing executive, you will be responsible for prospecting, engaging, and closing new accounts, while also managing your growing customer base.

Requirements

Ideal candidates must have the following

• 1 year of proven customer support experience
• Shipping, eCommerce business experience preferred
• Experience of working on Zendesk will definitely be an asset
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt / respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Job Description

• Effectively manage large amounts of Tickets & Calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods / tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• General administrative support