Quick and easy claims

Package shipments properly using as much material (at least 2” of bubble wrap, use styrofoam to cover the entire product, etc.) to protect the product

Advise consignee to hold damaged shipment in its original packaging once a claim is submitted.

When purchasing eShipper Insurance: declared value MUST be the selling Price (Sales Invoice) of the product (s).

Do not use old/reused boxes to ship out products (carriers will deny claim as this is considered “improper packaging”).

Do not move shipment (shipment needs to stay at the location until carrier completes damage inspection).

Do not throw away damaged product and/or packaging.

Do not over Insure or under insure the declared value of the product(s).

Most common reasons why claims get denied:

1. 1. Improper Packaging
   2. Shipper’s Risk items Glass, China, Crystal, Porcelain, Figurines, Pottery/Ceramics, Precious metals, Liquids, Food, Perishables, Live Animals, Live Plants, TV’s, Original/Fine Art, Antiques, Personal Effect, Household Goods, Hazardous/Dangerous Goods, Shipments prohibited by law (see carriers Terms & Conditions)

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Insurer will not cover shipments/products containing the following: bills, currency, cellphones/cellular devices, deeds, evidence of debt, furs, original/fine art, money, notes, securities, perishable cargo (food, live plants – coral reefs, etc., live animals – fish, reptiles, etc.), unless endorsed in writing. For a full list of items click here for our Terms & Conditions.

UPS Insurance- Terms & Conditions

UPS- Terms & Conditions

FedEx- Terms & Conditions

Purolator- Terms & Conditions

Canpar- Terms & Conditions

DHL Express- Terms & Conditions

Aramex- Terms & Conditions

Canada Post- Terms & Conditions