The Impact of Section 321 Revisions on Canadian Businesses: What You Need to Know

Section 321 reforms could affect businesses importing Chinese goods, impacting duty-free limits and compliance for shipments to the US.

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Shipping Company
Makeover Your Beauty Subscription Box Business with These Tips – eShipper

With the market’s expanding need for personalization and convenience, subscription boxes are becoming increasingly popular; there are hundreds of boxes listed at CrateJoy, from Say It with a Sock, which contains awesome socks for young children, to Enjoy Leggings for […]

Imran Kermalli
Imran Kermalli Jun 08, 2017 • 5 min read
LTL freight
How TriHQ started saving 20% on LTL shipments with eShipper

Client Snapshot Established in 1971 as Hose Headquarters Limited, TriHQ has evolved into a total solution for motion and control technology products. TriHQ delivers in three core areas of business: Fluid Power Services, Hose Headquarters and Parker Store. They achieved […]

Sarah Kermalli
Sarah Kermalli Jun 08, 2017 • 2 min read
Shipping Services
Carbo Trading

Client Snapshot: Carbo Medical Supplies is the importer and distributor for Carbo Deluxe disposable acupuncture needles in Canada since 1992. Their product line includes an array of clinical supplies including acupuncture needles, books, and herbal medicine. The Challenge: Negotiating rates was […]

Sarah Kermalli
Sarah Kermalli Jun 07, 2017 • 2 min read
eCommerce Solutions
Track the Customer Experience In Your eCommerce Business Without a Spy

You probably pretended to be a spy as a child, sneaking around your house, trying not to be seen, while taking notes on the activities of a suspicious sibling or parent. Maybe you learned that your sister the vegetarian ate […]

Sarah Kermalli
Sarah Kermalli Jun 07, 2017 • 4 min read
eCommerce Solutions
Give Your Customer Service Team a Leg Up: Developing Buyer Personas

You may have heard about buyer personas, perhaps in reading about how to help your customer service team meet their goals. But have you had trouble developing buyer personas and presening them to your customer service team? If you haven’t […]

Sarah Kermalli
Sarah Kermalli Jun 01, 2017 • 4 min read
Shipping from Canada to US
5 Benefits of a Great Customer Service Experience

A great customer service experience is, by far, the most important aspect to building a profitable company. The clientele have the to power to choose between any competitors that offer varying levels of service. A White House Office of Consumer […]

Sarah Kermalli
Sarah Kermalli May 23, 2017 • 4 min read
Shipping Services
4 Ways to Measure Customer Service (Yep, It’s Possible)

Customer service has always been difficult to measure. First, you must rely on the customer’s honesty and hope that they are not too harsh nor too generous in their feedback, if they should give any at all. Often, if a […]

Imran Kermalli
Imran Kermalli May 18, 2017 • 4 min read
Shipping Company
What is End to End Customer Service Anyway?

If you haven’t heard of this term, don’t feel alone. End-to-end customer service is a way to evaluate your business practices for your eCommerce company. Every business should look for ways to improve, and end-to-end customer service is proving to […]

Sarah Kermalli
Sarah Kermalli May 17, 2017 • 5 min read
Canada Shipping
GlobeFlight

Client Snapshot Globeflight is a European International Courier Company providing the business community with a full spectrum of transport and logistics services. Globeflight was founded in 1998 and has since expanded to 32 branches across Europe, South Africa and Asia. […]

Noor blog author
Noor AI Abid May 14, 2017 • 3 min read