The Impact of Section 321 Revisions on Canadian Businesses: What You Need to Know

Section 321 reforms could affect businesses importing Chinese goods, impacting duty-free limits and compliance for shipments to the US.

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eo
Give Your Customer Service Team a Leg Up: Developing Buyer Personas

You may have heard about buyer personas, perhaps in reading about how to help your customer service team meet their goals. But have you had trouble developing buyer personas and presening them to your customer service team? If you haven’t […]

Sarah Kermalli
Sarah Kermalli Jun 01, 2017 • 4 min read
Shipping from Canada to US
5 Benefits of a Great Customer Service Experience

A great customer service experience is, by far, the most important aspect to building a profitable company. The clientele have the to power to choose between any competitors that offer varying levels of service. A White House Office of Consumer […]

Sarah Kermalli
Sarah Kermalli May 23, 2017 • 4 min read
Shipping Services
4 Ways to Measure Customer Service (Yep, It’s Possible)

Customer service has always been difficult to measure. First, you must rely on the customer’s honesty and hope that they are not too harsh nor too generous in their feedback, if they should give any at all. Often, if a […]

Imran Kermalli
Imran Kermalli May 18, 2017 • 4 min read
Shipping Company
What is End to End Customer Service Anyway?

If you haven’t heard of this term, don’t feel alone. End-to-end customer service is a way to evaluate your business practices for your eCommerce company. Every business should look for ways to improve, and end-to-end customer service is proving to […]

Sarah Kermalli
Sarah Kermalli May 17, 2017 • 5 min read
Shipping Services
GlobeFlight

Client Snapshot Globeflight is a European International Courier Company providing the business community with a full spectrum of transport and logistics services. Globeflight was founded in 1998 and has since expanded to 32 branches across Europe, South Africa and Asia. […]

Noor blog author
Noor Al Abid May 14, 2017 • 3 min read
LTL freight
5 Benefits of Automating Your LTL Shipping Process – eShipper

When you look at your company’s shipping process, do you ever wish it could be just a little more automatic? If so, there’s probably some things you’re overlooking which could do just that! You might be thinking, “Why should I […]

LTL freight
Sarah Kermalli May 01, 2017 • 5 min read
multichannel_ecommerce_carousel_image_1option
Why You Should Use Amazon-Certified Carriers to Streamline Shipping

Have you ever thought about why so many companies use Amazon-Certified Carriers to streamline shipping? Wonder no longer! Amazon-Certified carriers can bring your shipping process to the next level in speed and efficiency giving you more time to focus on […]

Imran Kermalli
Imran Kermalli Apr 19, 2017 • 5 min read
ecom
4 Tips for Automating Your Business’ LTL Shipping Process

Are you still making out your shipping orders by hand? It’s time to pull your business out of the stone age. Today, everything is automated including LTL shipping. Automation strengthens your company by speeding up your shipping process. Shipping is […]

Sarah Kermalli
Sarah Kermalli Apr 17, 2017 • 4 min read
Shipping Services
New to the Shipping Process? Here Are 4 Tips to Get Started

Take a deep breath. There’s no reason to be afraid if you’re new to the shipping process. Everybody has to start somewhere. You just need make sure that you take the necessary steps to properly utilize your shipping solution. Now […]

Shipping Services
Imran Kermalli Apr 12, 2017 • 4 min read